Appealing claims from NAV, Helfo, and the Guarantee Fund for Fishermen

You can appeal the case processing and our decisions on the collection process or the payment of the claim.

Questions about claims from NAV

If you have any questions about why and how the claim that you’ve received originated, you must contact the issuing authority in question, that is, NAV, Helfo, or the Guarantee Fund for Fishermen.

If you have any questions about the actual collection process or the payment of the claim, you must contact the Collection Agency for Child Support and Overpaid Benefits in the Tax Administration. 

Use the correct appeal form in Altinn

Appeal against attachment of earnings or amount - Child support and repayment: RF-1370

Appeal against execution proceedings - Child support and repayment: RF-1372

Appeal against an offset - Child support and repayment: RF-1373

If you do not wish to log into Altinn and submit an appeal online, you can send an appeal in writing to:

The Collection Agency for Child Support and Overpaid Benefits
9917 Kirkenes

The appeal must be in writing and contain the following:

  • what you’re appealing - for example, deductions, case processing, collection, or tax set-off. Companies and organisations can only request for money to be set aside for cost-of-living expenses if the company in question is a sole proprietorship.
  • an explanation of why you appeal
  • what your objective is with the appeal - for example, stopping deductions or cancelling claims
  • signature (physical or electronic)
  • relevant documentation

Collection will continue until the appeal is processed

Please note that your appeal will not normally stop the collection of the claim.

Deadlines for appealing our decisions

Appeal deadlines can vary from case to case. We will inform you about this in our letters.