Survey about guidance by phone

Why we are carrying out the survey

We at the Tax Administration want to know what users think about the guidance they receive by phone. This helps us improve the service we provide to people who call us. We therefore send some users an SMS with a link to an online survey. There they can answer a few questions about their experience of the call.

Who is responsible for the survey?

The Tax Administration is responsible for the survey and for the processing of personal data that takes place as part of it.

Participation is voluntary

Taking part in the survey is voluntary. There are no negative consequences if you choose not to participate or decide not to reply to the survey.

How we process your personal data

We carry out the survey using Genesys Cloud, a system provided by our data processor, Genesys. The survey results are converted into aggregated statistics, and individual responses are anonymised. The data is stored and analysed on the Tax Administration’s internal, restricted servers.

We temporarily store your phone number and the response you provide. Once we have anonymised your answers, we delete your phone number and any other personal data collected in Genesys Cloud. This process may take up to 90 days.

Some respondents are given the option to provide more detailed feedback in an open text field. If this applies to you, please answer the question only and do not include any personal data. There’s also a limit to how much you can write.

Responses are reviewed either by a small number of employees or processed automatically to ensure that any personal data is removed. After this, no individual can be identified.

Your rights and how to complain

As long as you can be identified in the data material, you have the right to request access to the data we’ve stored about you. You can also ask us to correct or delete the data. You can also object to how we process your data.

If you’re not satisfied with how we process your personal data, or if you believe the processing does not comply with privacy regulations, you can lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet). You’ll find information on how to do this on Datatilsynet’s website.

Contact us if you have questions

If you have questions about the survey or want to exercise your rights, you can contact the Data Protection Officer at the Tax Administration at [email protected].