Some services are unstable or unavailable today
Several of our services are unavailable Thursday 20 August from 11:30 to 13:00 due to essential maintenance.
During this time period, you will not be able to
- apply for a payment agreement for tax and duty claims
- see tax and duty claims when you log in
Paid too much on a claim
If you've paid more than you were supposed to, for example, on a compensation claim or a fine, you'll either get your money back or we'll use it to cover other claims you have with us.
If you've paid more than you were supposed to, we'll:
- either refund what you overpaid
- or use the money to cover other unpaid claims – if so, you'll be notified in advance
Usually, we'll quickly discover that you've paid too much. If you have not received the refund within a week, you can contact us.