Did you pay value added tax (VAT) twice?
If you, the consumer, have been imposed value added tax (VAT) twice for the same item, for example, both upon purchase and at the time of import to Norway, you can get a VAT refund for one of those payments.
If you made a purchase at a VOEC-registered online store, you must claim the refund from the online store
Sometimes it can happen that the online store does not send the package correctly or another error occurs that results in your having to pay VAT, customs duties, and possibly fees from the carrier company when you pick up your package.
Neither the Tax Administration or Norwegian Customs can allowed to correct or refund VAT when this happens.
What you need to do:
- Contact the online store that sold you the goods.
- Request a refund of the VAT amount you paid when purchasing the goods.
- Enclose documentation showing that you have been debited for VAT twice.