Appealing VAT and duties on purchases from abroad

In certain cases, Norwegian Customs decides that you must pay more duties than you expected. If you disagree with this, you can appeal the decision.

This applies to private individuals and enterprises that are not registered in the VAT Register or registered for the excise duty that you’re appealing.

I'm a private individual or an enterprise that is not registered for VAT or excise duty

You can

submit an appeal to Norwegian Customs for a refund of customs duties
submit an appeal to the Norwegian Tax Administration for a refund of VAT and excise duties. If you want to appeal both VAT and excise duties, select excise duties in the form.

If you’ve returned goods purchased from another country, you can apply for a refund.

I’m registered for VAT or excise duty

If you’re registered in the VAT Register or have registered for excise duty, you can change the VAT return or the excise tax return yourself.